Does this consider positive (or even ambivalent) comments too? Put another way, a product with wider use will have more complaints than something niche but worse.
+1 to this. Let's say, in an alternate universe, beloved Evernote had 1000x as many users as this dying crappy app still has in ours. It could easily top this rating because for hot/popular tools there will inevitably be unsatisfied users, too, even if the general sentiment is 99% positive.
I just checked the first comment about crowdstrike, and it’s not generally a negative review (https://news.ycombinator.com/item?id=50315965). I think this app confuses a negative connotation of a post, with a mention of a product inside that post and assumes the negativity is towards the product.
Edit - I checked a few more and it’s a total crapshoot, some of the comments are just informative, not negative at all. I wouldn’t trust this list.
I think there is some bias in it: if software is so exceptionally eternally bad that complaining about it is like saying that water is wet, then that will lead to fewer complaints. Yes, I’m looking at you, JIRA.
New review submission is broken, give generic error. I never miss an opportunity to complain about the dumpster fire that is ClickUp but I was unable to submit my 1-star review.
The only surprising absence for me was Datadog - the category I expected (high touch sales team, egregious margins, IPO or private equity pressures) is else wise pretty well represented.
The rough math is based on % of negative vs. positive sentiment. There's likely a ton of noise around github that diluted the math. I can look into though, thanks for the feedback.
Lol. 6 months of hearing 100s people complain about their SaaS stack, trying and replacing and rebuilding part of their stack themselves, moving to AI native alternatives, so wanted to see if what I'm hearing lines up with the data.
Edit - I checked a few more and it’s a total crapshoot, some of the comments are just informative, not negative at all. I wouldn’t trust this list.
LinkedIn, RealPage, etc (on the list) are more so networks than a product.
"Hey, I talked to one of your engineers" tactics is scummy.
wtf?